order fulfillment

Order fulfillment services

Order fulfillment or eCommerce fulfillment service at the simplest level refers to picking, packing, and shipping orders to customers. Outsourcing your order fulfillment to Codirect courier can turn your fulfillment into an income generator.

order fulfillment management

Order management

We help you track the individual status of any order (eg. processing, on-hold, delivered, etc.), order trends over time, returns, orders with mistakes, and inventory levels.

order fulfillment stocks

Inventory management

We let you store inventory in strategically located eCommerce fulfillment centers across Kenya to keep inventory near your customers. At any point in time, you will be able to check inventory quantity on hand and units sold per day.

Order fulfillment
Express courier
Lastmile delivery
Pick and packing
Customer service

Why choose our order fulfillment/Ecommerce fulfillment service

Ecommerce fulfillment is the process of storing goods, packing orders, and shipping products to customers. Basically, it covers everything that happens behind the scenes from the time a customer makes an order until they get it. Many order fulfillment companies sometimes ask their clients to meet a minimum order threshold, but with us, we are committed to fulfilling orders for any eCommerce business whether large or small.
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Inventory storage

We provide a cost-effective inventory storage system to help you manage your inventory to meet customer expectations, while allowing room for your business to grow.

  • Inventory storage
  • Order processing

    Our order and inventory management software allows you to clearly see seasonal trends in inventory levels so that you know whether to prepare for a decline or an increase in sales.

  • Order processing
  • Shipping & Returns processing

    We offer more control over your returns management process. You have the option to restock, quarantine, or dispose of returned products at the SKU level. This means all you have to do is choose how you want each individual product to be processed and our team will handle the rest.

  • Shipping & Returns processing
    • Order fulfillment process

      One of the most popular ways to handle eCommerce fulfillment is to partner with the right order fulfillment company.

      Once we receive your inventory, we store your products in our eCommerce fulfillment centers. Each SKU has a separate dedicated storage location, either on a shelf, in a bin, or on a pallet in the warehouse.


      As soon as an order is sent to us, it is assigned to a warehouse team or a picker. Our team receives a packing list of the products, quantities, and storage locations at the order fulfillment center to collect the ordered products from their respective locations.


      It’s time to get them securely packed up. We include packing materials as part of our fulfillment services. We choose the best packing materials to protect your products and achieve the lowest practical weight. We also allow our clients to use custom branded material at an additional cost.


      Finally, we ship your orders and make sure that you receive the most affordable pricing possible for the delivery speed your customers choose. Once the order ships, you should automatically receive tracking info from us for each order.

      Why our Fulfillment centers?

      We have fulfillment centers across Kenya's major cities.
      • You no longer have the bandwidth or space to fulfill orders yourself? Outsource order fulfillment burden to Codirect courier.
      • Your order volume gets too high to keep fulfilling orders from home? Invest in fulfillment infrastructure or outsource to us.

      Our fulfillment centers are at the core of our eCommerce fulfillment strategy. Their location, square footage, and equipments will directly impact your shipping costs, capabilities, and scalability.

      Interested? Let's get in touch!

      Want to take your business to the next level? Partner with a professional order fulfillment.